Refund policy
Every Donut Forget Us order is printed just for you with your logo and contact details, so we can't accept returns or offer refunds for change of mind. We do stand behind the quality of every card.
If something went wrong on our end, we'll make it right. If your cards arrive damaged, misprinted, or different from the design you ordered, email hello@donutforgetus.com within 10 days of delivery with your order number and a photo. We'll reprint your order at no cost or refund it, whichever you prefer.
What isn't covered. You approve your card when you personalize it, so we can't reprint or refund for:
- Typos, phone numbers, or other details entered during personalization
- Logos that print blurry or pixelated because the uploaded file was low resolution
- Logos placed or sized differently than intended in the preview you approved
- Small color differences between your screen and the printed card
Cancellations. Orders go to print quickly. If you need to cancel or change something, email us right away. If your order hasn't gone to print yet, we'll cancel it and refund you in full. Once it's in production, we can't cancel it.
Lost packages. If tracking shows your order hasn't moved for 10 business days, or it shows delivered but you can't find it, contact us and we'll work with the carrier. If the package is confirmed lost, we'll reprint it at no cost.
Approved refunds go back to your original payment method within 5–10 business days.